Customers have access to toll carriers of their choice, at rates established by those carriers. Toll Blocking is available at no charge for low-income customers that qualify. Emergency 911 Services. Surcharge for 911 services are assessed at governmental rates.
Basic services are offered to all consumers in the telephone company’s service territory at rates, terms and conditions specified in the Company’s Service Agreement. If you have any questions regarding the Company’s services, please call (641) 377-2202 or visit the business office at 303 Main Street, Colo for further information.
You must pay for one month local service, hook-up and deposit in advance before telephone service will be activated. Your deposit amount will be refunded at the end of one year if you DO NOT receive ANY disconnect notices or have any checks returned by the bank. The deposit refund will appear as credit on your monthly telephone bill.
There will be a service charge to reconnect service after it has been disconnected.
Our bills are mailed on the first of each month, due upon receipt, delinquent on the 20th of the month and disconnected on the 25th if payment has not been received. Accounts not paid by the 20th will have a late payment fee of 1.5% added to their account. Payment in full is required each month to avoid disconnection. Recurring monthly charges are billed for the current month and the long-distance charges are at least one month behind. The only long-distance carriers that ColoTel bills for is ColoTel Long Distance, AT&T and INS. Other long-distance companies may send a separate bill.